Typically, cleaners do not bring their own cleaning products or utensils. From experience, we know that most customers prefer to use their own cleaning products. Therefore, we ask you to provide all the necessary supplies for the cleaning.

For a standard cleaning service, you should ensure that you have the following items available:

• Cleaning products: Toilet cleaner, all-purpose cleaner, glass cleaner, grease-dissolving cleaner (e.g., dish soap)

• Cleaning utensils: Vacuum cleaner, mop & bucket, hand broom

• Cleaning cloths: Microfiber cloths, non-scratch sponges, dust cloths

To optimally prepare for the cleaning, please provide all the required cleaning products and utensils, as cleaners generally do not bring their own. It is also recommended to write down all your wishes and priorities in a checklist. This helps the cleaner specifically address your needs and preferences.

You do not necessarily need to be present during the cleaning. However, you are responsible for providing the cleaner with clear and detailed instructions to ensure the tasks are performed according to your expectations and without misunderstandings. Please note that the cleaners work independently, and WGPutzen has no direct control over the execution of the work. We recommend being present for the first cleaning to discuss your expectations and specific requests in person.

The specific tasks carried out during the cleaning depend on your individual requests and the agreement with the cleaner. Since WGPutzen only acts as an intermediary between you and the cleaner, we are not allowed to give instructions to the cleaners. Therefore, we recommend walking through the rooms with the cleaner at the beginning to discuss special requirements and set specific priorities. This way, the cleaning can be carried out exactly according to your wishes.

Yes, you can give specific instructions to the cleaner. These can include certain areas in your home that need more attention, preferred cleaning methods, or specific products to be used – all within the framework of a standard cleaning service. You can also communicate with the cleaner before the appointment to ensure that everything is done according to your preferences. It is advisable to be clear and detailed to avoid misunderstandings and tailor the cleaning to your needs.

Yes, for your regular cleanings, the same cleaner is usually assigned. This ensures that your wishes and preferences are continuously taken into account.